Managing IT operations isn’t easy unless you’ve got the right ServiceNow tricks for IT admins up your sleeve. For US based IT administrators, knowing a few smart tricks can turn ServiceNow from just another tool into a productivity powerhouse.
Here are 10 powerful ServiceNow tricks every US IT admin should know in 2025.
1-Use UI Policies to Streamline Forms
Many IT admins overlook the power of UI Policies. These allow you to dynamically hide, show, or make fields mandatory based on conditions without writing a single line of code.
Tip: Use UI Policies to simplify incident forms based on the user’s department or location.
2-Master Flow Designer for No Code Automation
Flow Designer is a game changer. It lets you automate approvals, notifications, and task creation with no code workflows.
According to ServiceNow 2025 usage stats, Flow Designer adoption in the US rose by 38% year over year, especially in healthcare and finance IT teams.
3-Use “Update Sets” to Track and Migrate Customizations
Managing multiple environments (dev, test, prod)? Update Sets help you track all changes and move them safely between instances. Think of it as version control for your ServiceNow development.
4-Auto-Assign Tasks Using Assignment Rules
Use Assignment Rules to automatically route incidents and requests to the right team based on category, priority, or location.
Save Time: US teams using auto assignment cut incident triage times by 22% in 2024.
5-Implement Virtual Agent for Faster IT Support
ServiceNow’s Virtual Agent uses AI to handle common requests like password resets or VPN access reducing help desk load.
Bonus: Integrate with Microsoft Teams or Slack to handle tickets without users leaving their chat apps.
6-Set Up Scheduled Jobs for Regular Maintenance
Need to clean up old records or send reports automatically? Use Scheduled Jobs to run background tasks without manual input.
Great for overnight batch operations or weekly reports to IT leaders.
7-Use Role-Based Access Controls (RBAC) Wisely
RBAC ensures the right people see the right data. Misconfigured roles are one of the top 5 security gaps in US ServiceNow instances, according to a 2025 report by SANS Institute.
Always audit and test access controls before rollout.
8-Create Dashboards with Performance Analytic
Build real time dashboards using Performance Analytics to track ticket trends, SLA breaches, and team workloads.
Tip: Use widgets for live KPI tracking on change success rates or first call resolutions.
9-Use Service Catalog Variables for Dynamic Forms
Add catalog variables like dropdowns, checkboxes, and reference fields to make service requests more user friendly and intelligent.
Real world use: US universities use catalog variables to offer personalized laptop loaner options based on student course.
10-Leverage IntegrationHub for Quick App Connections
Need to integrate with external tools like Azure AD, AWS, or Zoom? IntegrationHub Spokes make it easier.
As of 2025, 61% of US companies using ServiceNow have implemented at least 2+ external app integrations using IntegrationHub.
Final Thoughts
Whether you’re new to ServiceNow or managing a large scale ITSM environment, these 10 tricks will boost your efficiency and give you more control over your platform.
Remember: ServiceNow evolves fast keep learning, stay updated, and test all tricks in a dev environment first!